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HR Case Manager - (London/Essex )

HR Case Manager (Field-Based) – London/Essex 
 

Are you an experienced HR professional with a strong background in managing complex employee relations cases? Do you thrive in a fast-paced, field-based role where no two days are the same?

We’re currently working on behalf of a leading national business to recruit a Field-Based HR Case Manager. This is a fantastic opportunity for someone with solid ER experience and excellent communication skills to join a well-established organisation that values professionalism, pragmatism, and strong HR partnerships.- You must live between London & Essex to apply

The role will mainly work with the area between London and Essex, but will require some national travel periodically

Key Responsibilities:

  • Provide expert telephone and written HR advice to line managers across all business areas

  • Lead on complex and serious conduct, capability, and employee relations matters

  • Support and coach managers through investigations, hearings, and appeals

  • Draft, review and quality-check investigation reports and HR-related correspondence

  • Attend and support face-to-face meetings at nationwide sites where necessary

  • Maintain accurate case notes and update the Case Management System (CMS)

  • Help to embed strong HR practice across the business through education and guidance

What We’re Looking For:

  • Proven experience managing complex HR/ER cases in a fast-moving, multi-site environment

  • Up-to-date knowledge of UK employment law

  • Strong communication and coaching skills, with the confidence to influence at all levels

  • Pragmatic, commercial approach to decision making

  • CIPD Level 5 or 7 (or working towards 7) preferred

  • Ability to travel across the UK with occasional overnight stays

  • Full UK driving licence (company car provided)

Why Apply?

  • Be part of a business that supports development and encourages autonomy

  • Work in a field-based position with the flexibility to manage your own caseload

  • Join a team that genuinely values HR as a partner to the wider business

 

New Ventures Recruitment Ltd is acting as a recruitment agency for this vacancy and is an equal opportunity employer.


Location: London - Essex | Salary: | Job type: Permanent | Posted: 27/06/2025

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